Turtleback Books - Exceptional Service



	EXCEPTIONAL SERVICE Offering quality customer service is a critical part of our dedication to being the best wholesale supplier of library-bound editions of popular literature. We sell to wholesalers and retailers who serve the library and school markets; we do not sell directly to libraries and schools. If your customers are looking for long- lasting hardcover editions of books that are only available in paperback, Turtleback Books® is your answer. We offer our customers an opportunity to compete with pre-binders who sell directly to libraries and schools.
	Fast Delivery We're committed to achieving an eighty percent initial fill rate on all orders, with in-stock titles shipping in less than 48 hours. In the event that we do have to back-order a title, it will be delivered within 45 days of order shipment. All orders will be completed in no more that two total shipments. Huge Inventory In order to achieve our fulfillment goals we're increasing stock levels of high demand titles, and we're increasing the number of titles we stock for immediate delivery. We've instituted a comprehensive inventory management system to dramatically reduce back orders. We monitor the buying patterns of our customers regarding titles and timing in order to maintain a sufficient inventory. And, based on our extensive knowledge of popular literature, we anticipate future buying trends as newly released titles are added to our catalog.	Easy Ordering We have full EDI capabilities to make ordering easy and efficient, shipping is always free with our twenty-five book minimum order, and our products come with a lifetime guarantee. Exceptional Customer Service Our knowledgeable, experienced customer service experts are just a phone call or e-mail away. We're available to help you place and monitor orders, and we're always open to learning how we may serve you better, whether by adding titles to our catalog, offering some additional service, or improving the services we do offer.